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Vermont Health Care
Pty
Ltd
ABN
55 120 498 107
ACN
092 878 487
Dr Wayne Piez
Dr Mary Jackson
Dr Ray Carne
Dr Kelly Tulloch
Dr
Eva Leung
Dr
Chris Pearce
Dr
Mark Pretty
Dr
Cecilia Johnson
Dr
Marino Alexopoulos
Dr Jereth Kok
Dr Clare Murtagh
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Services...
On
this page you will find information on many of the services and
programs offered by our doctors and nurses. If you require a service
not listed here or have any further questions, please ask your
doctor.
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Appointments
Please call 9874 3344
to make an appointment. In an effort to provide efficient service our
receptionists would like you to have your medicare card at every visit.
Standard
appointment times are for 10-15 minutes. For multiple smaller problems
or a complicated issue longer appointments are available, but please
let the receptionist know when making your appointment. Consultations
for completing medical reports and travel vaccinations and information
also require long appointments. Please note that consultations for
medical reports and travel vaccinations may not be covered by Medicare.
Urgent medical
problems will always be dealt with as a matter of priority. Our staff
are experienced in helping you decide the most appropriate action for
your needs. See our About Us page for details on after hours consultations.
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Home visits
Home visits are available for patients on our register who are unable
to come to the clinic. We appreciate it if these are arranged as
early in the day as possible, to ensure a doctor will be able to see
you. Please note that we are only able to provide visits locally,
within the area bordered by Springvale road, Whitehorse road, Burwood
Hwy, Dandenong Creek and Heatherdale Road.
Our doctors also regularly visit patients in hostels and nursing homes in the area. For more information please call the clinic.
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Phone calls
Our doctors will take or return phone calls from patients when
appropriate. When calling please tell the receptionist if the matter is
urgent.
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Recalls and Results
This practice operates a computer based recall system for sending
reminders for follow up in some situations. This does not cover all or
even most situations where your doctor has advised review but is used
to aid follow up for some common checks such as smear tests, and some
pathology results and examination reviews. Therefore please note that
although every effort is made to send reminder letters, it is your
responsibility to return for follow-up and check-ups. If you do not
wish to be a part of this system, please advise your doctor. However,
please remember that these activities are designed to enhance the
ability of your doctor to provide the highest quality of care to you.
Obtaining results
Generally
patients are required to return for an appointment to discuss test
results, although in some cases results can be obtained over the
telephone from reception. However, please note that the receptionists
will be unable to give results where the doctor has indicated a return
appointment is necessary. The best time to call for your results is
between 10am and 5pm. Please have Your Reference Number (located on the
top right hand corner of your pathology slip) ready when you call -
this number is used to identify you and ensure we are looking at the
correct set of tests.
In accordance
with the privacy legislation we are unable to give results to anyone
but the patient who had the test. In most cases this includes children
of 15 years of age and over who are able to understand the nature of
the test and the implications of a result. A patient may, however,
provide written authorization for another person to receive results on
their behalf. Over the telephone it may not be possible to know if the
caller is the patient and in general it is advised that patients return
for receipt and discussion of results.
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Prescriptions
Repeat
prescriptions may be obtained without a consultation by patients who
have seen the doctor within 6 months. Due to the time it takes a doctor
to check and update your patient file and write the
prescription, there will be a $15 fee for this
service since only face-to-face consultations are currently covered by
Medicare. However, if you call within three
days of your last appointment, the doctor will write your script
without a charge.
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Referrals
Where necessary,
our doctors will provide referrals to a wide range of specialist and
other services. Patients are advised to make an appointment to discuss
the issue with their GP, who can then make an assessment of the most
appropriate referral. While our doctors may occasionally provide a
referral without a consultation, this will generally be only to a
specialist the patient has seen previously and where the problem has
already been assessed here at the clinic.
Please note that there is also a $20 fee for referrals that are written without a
consultation.
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On-site pathology collection
Melbourne
Pathology has a collection centre here at the clinic which can be
contacted on 9872 5976. Their opening hours are 8:00am – 4:30pm Monday to
Friday, with a lunch break between 1:00 and 2:00pm, and 8:30 – 11:00am on
Saturdays. On Sundays and public holidays the Vermont branch is closed.
For centres with more extended opening hours check on the back of your
referral form at the list of collection centres to find one that will
suit you.
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Pregnancy Tests
We stock pregnancy tests here at the clinic - please ask the doctor
during your consultation. You will need to buy the test from us, which
will usually cost $8.70.
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Family Planning
Family planning services are provided by all of our doctors. In addition, several of our doctors are registered to provide shared care throughout your pregnancy with various local hospitals
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Care Plans
In cases where patients have an ongoing medical issue(s), our doctors
may recommend the implementation of a Care Plan, to assist with
monitoring symtpoms and treatments, and achieving health care
goals. This may also involve a Team Care Arrangement, particularly
where there are several specialists or other providers involved in your
care. The government provides specific funding in these cases which may
entitle you to free physiotherapy or dental visits. Please ask your
doctor for more information during your consultation.
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Counselling
All of our
doctors are available for confidential counselling. Please ensure
you ask the receptionist for a long appointment when booking in.
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Asthma education and support
Our general practice nurse Merrilyn specializes in asthma management.
For your first appointment you will need to see her for approximately
45 minutes, then see your doctor for a standard appointment straight
afterwards. Our receptionists will be able to assist you in
coordinating these appointments. Subsequent visits may be shortened to
only 30 minutes with the nurse and a standard appointment with the
doctor. Asthma appointments can be made on Monday - Wednesday.
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Diabetes education and support
All of our general practice nurses participate in diabetes management.
Most appointments with the nurse will need to be 30 minutes long, and
booked on a day when your own doctor is consulting if possible. Ensure
you tell the receptionist that this is a diabetes visit when booking
in.
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Spirometry
Unfortunately Spirometry is temporarily unavailable, pending replacement of equipment.
Lung function
tests which can be performed by either of our practice nurses. You will
need to make a 30 minute spirometry appointment, and the receptionist
will give you an instruction sheet. This can be posted out to you if
you make the appointment over the phone.
Spirometry
appointments will be bulk billed if you have a healthcare or pension
card. If you do not have one of these cards then the first visit will
be $20 to cover the cost of the mouthpiece. Provided you bring the
mouthpiece back for subsequent visits you will then be bulk billed.
Veterans will always be bulk billed for this service.
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Medicals
All of our doctors are able to do general medical checks for employment
or other purposes. It is preferable for you to make these appointments
with your usual doctor, since they will be the most familiar with your
history. Please let the receptionist know you would like a medical when
making your appointment so that a longer time can be allocated to you.
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Shared Ante-natal Care
Expecting mothers are encouraged to make a shared care appointment to
arrange an obstetrician. Doctors currently doing shared care are Dr
Wayne Piez, Dr Ray Carne and Dr Kelly Tulloch. Shared care appointments
will need to be for 30 minutes, so please let the receptionist know
when booking in.
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Sports Medicine
Sports medicine services are available with all doctors in the clinic.
Please let the receptionist know when calling if your problem is
urgent. In some cases, we may need to refer you for medical imaging or
specialist physiotherapy services. Your doctor will be happy to discuss
any issues with you during the consultation.
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Pap smears
For most women Australian authorities recommend Pap smear screening
every two years, although in some situations a shorter period is
recommended. We have a recall system in place which will send you a
reminder letter when it is time for your next pap smear, however
responsibility does lie with the patient so you are advised keep your
own records and not rely completely on our reminder system. If you have
had a Pap smear elsewhere we would appreciate you letting our practice
nurse know, so that we can maintain an up to date medical record for
you.
All of our
doctors are happy to do Pap smears, please let the receptionist know if
you would prefer a female doctor. The results of Pap tests and HPV
tests taken in this clinic are routinely forwarded to the Pap test
Registry - please speak to your doctor if you have any problems with
this policy.
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Vaccinations
Our nurses
provide vaccinations for children with the childhood immunisation
program. Please call the clinic to make an appointment with the nurse.
For travel
vaccinations you will need an appointment with your doctor to discuss
the locations you plan to visit and which vaccinations you will need.
Please let the receptionist know when you book in as you may need
a longer appointment.
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Minor Surgery
We are able to perform minor surgical operations here at the clinic,
such as suturing, removing moles, skin cancers etc. Please let the
receptionist know when making your appointment, as you will generally
need an extended appointment time and we will also need to book the
treatment room for you.
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Liquid Nitrogen "freezing" therapy
Liquid nitrogen is often used to "freeze" off sunsports and warts - please ask your doctor if you have any concerns.
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